Our hours, said plainly
We work Monday to Friday, 7:00am to 4:00pm.
We do not run an after-hours service, a weekend service or a 24-hour line. We would rather tell you that on this page than have you find out at six o'clock on a Saturday evening.
What "emergency" means here is that urgent work gets moved to the front of the queue inside those hours, and that we give you a quick response when you ring rather than a callback in three days. That is a real commitment and it is one we can actually keep.
If your problem cannot wait until our next working morning, you need someone who advertises after-hours cover. Saying so costs us the job and saves you the evening.
What counts as urgent
With stormwater, urgency is mostly about where the water is going rather than how much of it there is.
Water heading into the house
A blocked or failed drain that has water rising toward a doorway, a garage, a sunken courtyard or a below-ground room is the genuine emergency in this trade. Everything else can generally wait a few days; this cannot.
Water against the building
Stormwater pooling hard against a wall rather than draining away is doing damage while it sits there, and it gets worse with every hour of rain.
A drain that has stopped completely mid-storm
A grate that has gone from slow to not draining at all, with more rain forecast.
A collapse under something that matters
Ground giving way over a failed soakwell under a driveway, a path or anywhere people and vehicles go is a safety problem as well as a drainage one. Collapsed soakwell repair
Water surfacing where there is no drain
A break discharging under paving or a slab. Leak detection
What is not urgent, honestly
A yard that puddles and clears. A grate that is slow but coping. A soakwell you have been told is undersized. Paving that has dropped a few millimetres over a year.
All of these are worth fixing and all of them are better fixed before winter than during it — but none of them needs anyone dropping what they are doing today. We will book them in properly and quote them properly, which usually gets you a better job than a rushed one.
What happens when you ring
Tell us what is happening and where the water is going. Those two things decide everything.
A licensed plumber comes out at no charge, works out what has failed, and gives you a written price before any work starts. Transparent pricing, no hidden costs — and an urgent job does not get an urgent price tacked onto it.
Where the job can be made safe and stable on the first visit and finished properly later, we will do that and say so. Stopping water getting into a building is worth doing straight away even when the full repair needs a machine, a part or a dry day.
If water is entering the building
One thing only, and it is a safety point rather than a plumbing instruction: if water is getting into the house and it is anywhere near power points, an outdoor switchboard or electrical fittings, keep clear of it and ring us. Do not stand in it and do not reach into it.
Everything else can wait for someone who does this for a living. We are not going to ask you to clear a grate, lift a lid, run a hose or work out what has failed — that is the job.
Why Como gets caught out in winter
Perth's rain arrives in a short, concentrated season, which means a drainage system can sit unnoticed for eight months and then be asked to do everything at once.
Como's housing makes that worse than most. The suburb was subdivided in 1905 and built out mainly through the 1950s and 1960s, so a lot of the drainage is old. And only about a third of Como's occupied dwellings are separate houses — the rest are semi-detached homes, townhouses, villas and flats, which means block after block where roof and paving area has grown over the years while the soakwells underneath stayed the size they always were.
A system running at its limit copes fine with ordinary rain and fails on the first serious downpour. That is why so many of these calls come in a cluster over a handful of wet days. Backyard flooding and drainage
Ring us
Monday to Friday, 7:00am to 4:00pm. Tell us where the water is going and we will tell you honestly how quickly we can be there.